Job Description
Join TechSolutions Inc., a leading innovator in IT infrastructure, as we seek a passionate IT Support Specialist to elevate our client experience in the vibrant heart of New Orleans. This role is perfect for tech enthusiasts who thrive in dynamic environments and excel at transforming complex challenges into seamless solutions. You'll be the backbone of our operations, ensuring our clients' technology runs flawlessly while contributing to cutting-edge projects that shape the future of digital workplaces.
Responsibilities
- Deliver exceptional technical support via phone, email, and remote assistance to resolve hardware/software issues
- Manage and maintain IT infrastructure including servers, networks, and cloud systems
- Deploy, configure, and troubleshoot Windows/macOS environments with precision
- Implement cybersecurity protocols and conduct regular system audits
- Create and maintain comprehensive IT documentation and knowledge base
- Collaborate with cross-functional teams on system upgrades and migrations
- Provide on-site support for specialized equipment and user training
Qualifications
- Associate's degree in Computer Science or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and Azure AD
- CompTIA A+/Network+ certifications required; Security+ preferred
- Proven ability to diagnose complex network and system issues
- Strong communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools