Job Description
Join our dynamic IT team in Albuquerque, NM as we urgently seek a skilled IT Support Specialist to deliver exceptional technical assistance to our growing organization. This high-impact role offers immediate career growth opportunities in a collaborative environment where your expertise will directly shape our digital infrastructure. We're looking for a proactive problem-solver who thrives in fast-paced settings and is passionate about empowering users through technology.
Why This Role Matters: As the first point of contact for technical issues, you'll be instrumental in maintaining operational efficiency across 200+ endpoints. This position combines hands-on troubleshooting with strategic system improvements, making it ideal for IT professionals seeking both technical depth and client-facing impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies with precision
- Deploy and maintain endpoint security solutions including antivirus and EDR systems
- Document all IT procedures, incident resolutions, and asset configurations in ServiceNow
- Collaborate with infrastructure team on network administration projects including VLAN management
- Execute system patching cycles and software deployment schedules
- Train employees on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications (or equivalent technical validation)
- Expert proficiency in Windows 10/11 enterprise deployment and troubleshooting
- Strong understanding of TCP/IP networking, DHCP, DNS, and VPN technologies
- Experience with ticketing systems (ServiceNow preferred) and ITIL methodologies
- Excellent diagnostic abilities with hardware components and peripheral devices
- Valid driver's license and reliable transportation for occasional on-site support