Job Description
Join our award-winning IT team in vibrant San Antonio! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Texas' tech hub.
Why work with us? • Industry-leading training programs • Flexible remote options • Health/dental/vision coverage • 401(k) with match • Monthly team outings
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain network security protocols (firewalls, VPNs)
- Provide Tier 2/3 support for Microsoft 365 and cloud applications
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement proactive maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong knowledge of cloud platforms (Azure/AWS) preferred
- Excellent troubleshooting skills with Windows 10/11
- ITIL Foundation certification a plus
- Valid Texas driver's license for occasional client visits