Job Description
Join our dynamic IT team in Fresno! TechSolutions Inc. is seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the frontline hero resolving hardware/software issues, optimizing system performance, and ensuring seamless digital operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise makes an immediate impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain network security protocols including firewalls and VPNs
- Manage Active Directory user accounts and group policies
- Provide remote and on-site technical support with SLA adherence
- Document incidents, changes, and knowledge base articles
- Deploy and configure cloud solutions (O365, Azure)
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of TCP/IP networking and Active Directory
- Experience with helpdesk systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to lift 30lbs for equipment maintenance
- Bachelor's degree in IT or related field preferred