Job Description
We're seeking a dynamic IT Support Specialist to join our award-winning team in Houston! As a key member of our technology department, you'll empower our workforce through seamless technical solutions while working in a collaborative, growth-oriented environment. Enjoy competitive benefits, professional development opportunities, and the chance to shape our digital infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for hardware/software issues via ticketing system and direct assistance
- Deploy and configure Windows/macOS systems, cloud applications, and network infrastructure
- Manage Active Directory, Group Policy, and endpoint security protocols
- Collaborate on IT projects including system migrations and cybersecurity implementations
- Document SOPs and maintain comprehensive knowledge base resources
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years enterprise IT support experience with Windows/macOS environments
- CompTIA A+/Network+ or Microsoft 365 Certified: Modern Desktop Administrator certification
- Proficiency in Active Directory, Azure AD, and Intune management
- Strong diagnostic skills for network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication skills with ability to translate technical concepts