Job Description
Are you a technical problem-solver looking for your next big challenge? Apex Tech Solutions is urgently seeking a dedicated IT Support Specialist to join our growing team in Nashville, TN. In this critical role, you will be the frontline hero for our employees, ensuring seamless technology operations and providing exceptional user support. If you thrive in a fast-paced environment and love helping people get the most out of their technology, we want to hear from you.
Why Join Us?
We offer a competitive benefits package, including comprehensive health insurance, a 401(k) retirement plan with company match, and continuous professional development opportunities. Our team culture is collaborative, innovative, and focused on excellence.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Manage and respond to IT help desk tickets via the ticketing system (e.g., JIRA, ServiceNow).
- Install, configure, and maintain workstations, printers, and peripherals.
- Provide technical guidance and training to staff on new software and systems.
- Monitor system performance and ensure data security and privacy standards are met.
- Collaborate with the network engineering team to implement system upgrades and patches.
Qualifications
- Minimum of 2 years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Familiarity with remote access tools (TeamViewer, LogMeIn) is a plus.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification preferred.
- Ability to lift and carry IT equipment as needed.