Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Oakland, CA.
We are committed to providing top-tier technical support to our enterprise clients and internal staff. If you have a passion for technology, enjoy troubleshooting complex issues, and want to make an impact immediately, we want to meet you.
Why Join Us?
- Immediate Start: Onboard and begin making an impact within two weeks.
- Competitive Pay: Earn between $65,000 and $85,000 depending on experience.
- Hybrid Work Model: Enjoy a flexible schedule with 3 days in the office.
- Growth Opportunities: Clear path to Systems Administrator and Network Engineering roles.
Apply today to become a key player in our IT infrastructure team!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain the company's asset inventory, including laptops, printers, and peripherals.
- Configure and troubleshoot mobile devices, VPN access, and remote desktop environments.
- Respond to help desk tickets in a timely manner using our ticketing system (e.g., Jira, ServiceNow).
- Perform routine system updates, patch management, and security scans.
- Collaborate with the Network Engineering team to improve system reliability and uptime.
Qualifications
- Minimum of 2 years of professional experience in IT support or a Help Desk role.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with Active Directory and Group Policy Objects (GPO).
- Experience with remote access tools (e.g., TeamViewer, LogMeIn, RDP).
- Basic understanding of network topologies, TCP/IP, and DNS.
- Excellent verbal and written communication skills for client-facing interactions.
- CompTIA A+ certification is a plus but not required.