Job Description
Join our award-winning IT team in Detroit and become the backbone of our organization's digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 500+ users across multiple locations. This is your chance to work with cutting-edge technologies in a collaborative environment that values innovation and growth. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance using tools like SolarWinds and Wireshark
- Document all IT processes and maintain knowledge base articles
- Collaborate with vendors to resolve complex technical escalations
- Implement cybersecurity best practices including MFA and endpoint protection
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11 and macOS administration
- Strong knowledge of Azure AD, Intune, and M365 administration
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Strong written/verbal communication and customer service skills