Job Description
Join our dynamic team as an IT Support Specialist in Wichita! We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive innovation across our growing organization. Enjoy competitive benefits, career growth opportunities, and a collaborative environment where your expertise makes a tangible impact. Relocation assistance available!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and maintain Windows/macOS workstations and enterprise applications
- Manage Active Directory, O365, and cloud infrastructure (Azure/AWS)
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and security initiatives
- Monitor system health and proactively resolve performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows Server administration and virtualization (VMware/Hyper-V)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting skills with customer-centric mindset