Job Description
Join our dynamic IT team as an IT Support Specialist in Long Beach, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 endpoints using SCCM and Intune
- Administer Microsoft 365 (Exchange, Teams, SharePoint) and Active Directory
- Document IT processes and maintain asset management systems
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices including endpoint protection
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows OS, Microsoft 365, and Active Directory
- Experience with SCCM/Intune endpoint management
- Strong troubleshooting skills for hardware and software issues
- Excellent written/verbal communication and customer service abilities
- Knowledge of cybersecurity fundamentals and data protection
- Ability to lift 30 lbs for equipment maintenance