Job Description
Join our dynamic IT team as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. You'll be the go-to expert for resolving technical issues, optimizing systems, and ensuring seamless operations. If you're passionate about technology and thrive in a collaborative environment, this role is your opportunity to shine.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server environments, and cloud services
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system performance and implement proactive solutions
Qualifications
- 3+ years in IT support with Windows and networking experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and Azure AD
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30lbs for equipment maintenance