Job Description
Join our award-winning IT team in the heart of Washington DC! Capital Tech Solutions is seeking a dynamic IT Support Specialist to deliver exceptional technical assistance to our federal and private sector clients. This hybrid role offers the perfect blend of on-site client engagement and remote troubleshooting in a fast-paced, mission-critical environment. You'll be the frontline hero ensuring seamless IT operations while advancing your career in one of America's most tech-driven cities.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network infrastructure
- Manage Active Directory, endpoint management, and cloud-based systems (O365, Azure)
- Diagnose and resolve complex issues across 500+ endpoints
- Document all tickets, procedures, and knowledge base articles
- Collaborate with cybersecurity teams on vulnerability remediation
- Support AV conferencing systems and hybrid meeting environments
- Train end-users on IT best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Microsoft 365 and Azure AD
- Experience with ServiceNow or similar ticketing systems
- Strong troubleshooting skills for hardware/network issues
- Ability to obtain Public Trust clearance (pre-screening required)
- Excellent communication skills for technical/non-technical audiences
- Valid driver's license for occasional client site visits