Job Description
Are you ready to elevate your career in Information Technology?
TechNova Solutions is seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic team in Albuquerque, NM. We pride ourselves on delivering top-tier technical solutions to a diverse client base, and we are looking for a problem-solver who thrives in a fast-paced environment.
In this role, you will be the first point of contact for our internal and external clients, ensuring seamless technological operations. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certifications.
- A collaborative and inclusive company culture.
What You Will Do:
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Support Services: Provide tier 1 and tier 2 technical support via phone, email, and remote access tools.
- System Management: Manage user accounts, permissions, and security protocols within Active Directory.
- Hardware & Software: Install, configure, and maintain workstations, printers, and peripheral devices.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
- Network Support: Assist in monitoring network performance and ensuring connectivity reliability.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: 2+ years of experience in IT support, help desk, or a related technical field.
- Technical Skills: Proficiency with Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a proactive approach to troubleshooting.
- Certification: CompTIA A+ or similar IT certification is a plus.