Job Description
Join our dynamic team as an IT Support Specialist in Baltimore! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This is a high-impact role where you'll be the first point of contact for resolving hardware, software, and network issues. If you're passionate about problem-solving and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Deploy and maintain end-user hardware/software including imaging and patching
- Provide Level 1-2 support for network troubleshooting and security protocols
- Document incidents, solutions, and processes in ITSM tools (ServiceNow/Jira)
- Collaborate with vendors for hardware procurement and service escalations
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert knowledge of Active Directory, Group Policy, and endpoint management
- Proficiency in PowerShell scripting and automation tools
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication and customer service aptitude
- Experience with ITIL processes and service desk operations