Job Description
Join our dynamic IT team in Detroit and become the backbone of our digital infrastructure. We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your opportunity to work with cutting-edge technologies while making a tangible impact in a fast-paced environment. Immediate start available!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows Server environments and Active Directory
- Implement cybersecurity protocols and conduct vulnerability assessments
- Onboard new employees with device setup and system access
- Document IT processes and maintain comprehensive knowledge base
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system performance and proactively address potential disruptions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications required
- Expert proficiency in Microsoft Azure and Office 365 administration
- Strong troubleshooting skills for Windows 10/11 and macOS systems
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends