Job Description
Immediate opening for IT Support Specialist in El Paso, TX! Join our dynamic team at El Paso Tech Solutions and become the technical backbone of our growing organization. We're seeking a passionate problem-solver to deliver exceptional user support and maintain our digital infrastructure. This urgent hire offers rapid career growth in a collaborative environment where your expertise will directly impact business success.
Our ideal candidate thrives in fast-paced settings and values customer-centric solutions. Enjoy competitive benefits, flexible scheduling, and opportunities to master cutting-edge technologies. Apply today to launch your IT career in one of America's most vibrant tech hubs!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage active directory, VPN configurations, and endpoint security protocols
- Deploy and maintain Windows/macOS workstations and mobile devices
- Document SOPs and create knowledge base articles for team reference
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system performance and proactively resolve security vulnerabilities
- Train end-users on best practices for digital security and productivity tools
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, SCCM, and Microsoft 365 administration
- Strong diagnostic skills for hardware troubleshooting and OS-level issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent communication skills with ability to translate technical concepts
- Valid Texas driver's license for occasional off-site support
- Ability to work flexible shifts including after-hours on-call rotation