Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technical operations in sunny Tucson! We're seeking a passionate problem-solver to deliver exceptional technical assistance across our growing organization. This is an immediate opportunity to work in a collaborative environment where your expertise directly impacts business success. Enjoy competitive benefits, professional growth opportunities, and the chance to work with cutting-edge technology in one of America's most vibrant cities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and system permissions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance and troubleshoot connectivity problems
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and ensure compliance
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, GPO, and VPN technologies
- Strong knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication and customer service skills
- Ability to work independently and prioritize critical incidents
- Valid driver's license and reliable transportation