Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our cutting-edge operations in the heart of San Francisco. We're seeking a tech-savvy professional to deliver exceptional support to our dynamic team, ensuring seamless technology experiences that drive innovation and productivity. At NexusTech, you'll work in a collaborative environment where your problem-solving skills directly impact our mission to transform industries through technology.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues across 200+ employees
- Manage and troubleshoot Windows/macOS environments, including Active Directory and Office 365
- Deploy and configure new devices (laptops, mobile, peripherals) with zero-touch deployment tools
- Document IT processes and maintain knowledge base articles for team-wide use
- Collaborate with vendors for hardware repairs, software licensing, and service contracts
- Support cloud infrastructure including Azure AD, Intune, and basic cloud services
- Assist with cybersecurity protocols including VPN access, MFA setup, and endpoint protection
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure AD
- Experience with ITSM tools (ServiceNow, Jira Service Desk) preferred
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 30lbs and work with physical IT equipment
- Valid California driver's license for occasional site visits