Job Description
Join our dynamic team at TechSolutions Inc. in Nashville as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain network security, and ensure seamless digital operations. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth. What we offer: Competitive salary, comprehensive benefits package, flexible work arrangements, and continuous learning resources.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and access permissions
- Provide Tier 2/3 support for network infrastructure (routers, switches, firewalls)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service contracts
- Train staff on new technologies and best practices
Qualifications
- 3+ years of experience in IT support/help desk roles
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows Server administration (2016/2019)
- Strong knowledge of cloud services (Azure/O365) and SaaS applications
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment