Job Description
We are looking for a dedicated and proactive IT Support Specialist to join our growing team in Houston, TX. In this role, you will serve as the primary point of contact for internal employees, ensuring they have the technical resources needed to perform their jobs efficiently. We pride ourselves on a fast-paced, collaborative environment where your technical expertise will directly impact business continuity.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification support.
- Modern office environment with flexible working hours.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets promptly and accurately using ServiceNow.
- Configure, deploy, and maintain desktop environments, including Windows 10/11 and macOS.
- Perform regular system updates, patch management, and security audits.
- Assist in the setup and troubleshooting of printers, scanners, and mobile devices.
- Collaborate with senior IT staff on network infrastructure improvements and troubleshooting.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support, Help Desk, or Desktop Support roles.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office 365.
- Familiarity with remote access tools (VPN, TeamViewer) and ticketing systems.
- Excellent problem-solving skills with the ability to communicate complex technical concepts to non-technical users.
- Valid driver's license and willingness to travel to client sites if required.