Job Description
We are currently seeking a dynamic and customer-focused IT Help Desk Support Specialist to join our team in Buffalo, NY. In this role, you will be the face of our IT department, ensuring our employees have the tools and support they need to succeed.
One of the highlights of this position is that all necessary equipment is provided by the company. You won't need to worry about purchasing a laptop or peripherals; we will supply everything you need to hit the ground running. If you are an enthusiastic troubleshooter with a passion for technology, we encourage you to apply.
Why Join Us?
- Full equipment provided (Laptop, peripherals, phone).
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Install, configure, and troubleshoot operating systems, printers, and peripherals for internal users.
- Manage and resolve tickets in our Service Desk software (e.g., Zendesk, ServiceNow) within SLA guidelines.
- Perform routine system maintenance, updates, and backups for desktops and laptops.
- Collaborate with the Network Engineering team to identify and resolve recurring technical issues.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- CompTIA A+ Certification preferred (or willingness to obtain).
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team environment.