Job Description
Are you a dedicated IT professional looking for a stable role in Baltimore? TechSolutions MD is seeking a skilled Help Desk Support Specialist to join our growing team. We pride ourselves on providing top-tier technical support to our clients and offer a comprehensive equipment package to ensure you have the tools you need to succeed.
In this role, you will be the first point of contact for employees experiencing technical difficulties, ranging from password resets to complex software troubleshooting. We value clear communication, patience, and a problem-solving mindset.
Why Apply?
- Equipment Provided: Top-of-the-line laptop, monitor, and peripherals.
- Competitive Salary: $55,000 - $75,000 annually.
- Growth Opportunities: Clear pathway to Senior SysAdmin or Network Engineer roles.
Ready to advance your career in IT? Apply today and join a team that values your expertise!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Manage and maintain inventory of IT equipment and assets.
- Install, configure, and set up workstations, printers, and peripherals.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Assist with onboarding new employees and setting up their workstations.
Qualifications
- Associate degree in Computer Science, IT, or equivalent work experience.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to lift up to 25 lbs to move equipment when necessary.
- Customer-service oriented with a focus on user satisfaction.