Job Description
Join our dynamic IT team at TechSolutions Inc. and enjoy the financial flexibility of weekly pay! We're seeking a passionate Help Desk Specialist to provide exceptional technical support to our growing client base in Lexington. This role offers immediate compensation cycles, competitive benefits, and opportunities for career growth in a collaborative environment. If you thrive solving technical challenges and delivering outstanding customer service, apply today to start your journey with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Create and maintain accurate documentation of incidents and resolutions
- Collaborate with senior engineers on complex technical escalations
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT support experience in a help desk environment
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends
- Valid driver's license required for on-site support