Job Description
Are you a tech-savvy problem solver looking for a stable, direct-hire opportunity?
We are seeking a dedicated IT Help Desk Specialist to join our growing team in Mesa, Arizona. As a key member of our technical support staff, you will provide top-tier service to our internal employees, ensuring business continuity and optimal system performance.
This is a direct hire position offering competitive benefits, career growth, and the chance to work in a collaborative environment.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
- Manage user accounts, permissions, and security access in Active Directory.
- Install, configure, and maintain operating systems (Windows 10/11) and office productivity software.
- Perform regular hardware inventory checks and asset management.
- Document all incidents, resolutions, and procedures in the ServiceNow ticketing system.
Qualifications
- Associate degree (AAS) or Certificate in Computer Science, IT, or a related field preferred.
- 1-3 years of proven experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with Active Directory, group policies, and remote access tools (TeamViewer, AnyDesk).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple requests and work efficiently in a fast-paced environment.