Job Description
Join Omaha Tech Solutions' award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support across our growing client base. This immediate hire position offers comprehensive training, mentorship from senior engineers, and a clear path to becoming a certified IT specialist. Enjoy competitive benefits, professional development stipends, and a collaborative environment where your growth is prioritized.
Why Omaha Tech Solutions? Named Nebraska's Top Workplace 2023, we invest heavily in our people through our TechLaunch Academy program. You'll gain hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Omaha's thriving tech scene and affordable living make it the perfect launchpad for your career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote tools
- Deploy and configure desktop/laptop systems including Windows OS and enterprise applications
- Document troubleshooting procedures and knowledge base articles for team reference
- Collaborate with senior engineers on complex system implementations and security protocols
- Monitor system health through ticketing platforms (ServiceNow/Jira) and SLA metrics
- Participate in on-call rotation for critical system outages (after training period)
- Assist with asset management and lifecycle tracking of IT equipment
Qualifications
- High school diploma or GED required; A+/Network+ certification preferred or enrollment in technical program
- 6+ months of hands-on experience with Windows OS, Active Directory, or networking fundamentals
- Strong diagnostic skills with ability to troubleshoot hardware/software conflicts
- Excellent written and verbal communication skills with customer service mindset
- Familiarity with IT service management frameworks (ITIL) or ticketing systems
- Valid driver's license and reliable transportation for occasional client site visits
- Ability to lift 30lbs and work in varied environments (office/server room)
- Must pass background check and pre-employment drug screening