Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Irvine, CA! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This role is perfect for problem-solvers who thrive in fast-paced environments and want to make a tangible impact on workplace productivity. Enjoy competitive benefits, flexible work options, and opportunities for career growth in one of California's most innovative tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and user satisfaction focus
- Deploy and configure workstations, peripherals, and software installations
- Document solutions and create knowledge base articles for recurring issues
- Collaborate with network and security teams on escalated technical challenges
- Conduct user training sessions for new systems and tools
- Maintain asset inventory and lifecycle management
Qualifications
- 2+ years of technical support experience in corporate environments
- Expertise in Windows OS, macOS, and Microsoft 365 suite
- CompTIA A+ or equivalent certification preferred
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Jira)
- Excellent written and verbal communication skills
- Ability to prioritize tasks and manage competing deadlines
- Proven problem-solving with customer-first mindset