Job Description
Launch your tech career with TechSolutions Inc. as an IT Support Trainee in San Jose! We're seeking passionate individuals eager to grow in dynamic IT environments. This immersive 6-month program combines hands-on training with mentorship from industry experts. You'll gain practical experience in network administration, system diagnostics, and enterprise solutions while working alongside our award-winning IT team. Join us to build foundational skills in cloud technologies, cybersecurity protocols, and service desk operations – all while receiving competitive compensation and full benefits.
Responsibilities
- Install, configure, and troubleshoot desktop/laptop hardware and software systems
- Provide Tier-1 technical support to employees via phone, chat, and in-person
- Document IT incidents, solutions, and asset inventory using ServiceNow
- Assist with network maintenance, security patch deployments, and system backups
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cross-functional IT initiatives including cybersecurity drills
- Complete monthly training modules on emerging technologies (AWS, Azure, Linux)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Customer service experience with strong problem-solving aptitude
- CompTIA A+ or similar certification preferred (training provided)
- Proficient with Microsoft Office 365 and remote desktop tools
- Valid California driver's license (occasional site visits required)
- Ability to lift 30lbs and work flexible hours during system outages