Job Description
Immediate opening for Help Desk Support Specialist in Chandler, AZ! Join our dynamic IT team and deliver exceptional technical support to our growing client base. This is a high-impact role perfect for tech-savvy problem-solvers ready to hit the ground running. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in one of Arizona's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Install, configure, and maintain end-user devices (laptops, peripherals, mobile)
- Document incidents, resolutions, and asset changes in ITSM systems
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT security best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid US driver's license and reliable transportation
- Ability to lift 15 lbs for equipment handling