Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Chula Vista! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing organization. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment. Apply today to become part of our innovation-driven culture!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service desk tickets using Jira/ServiceNow platforms
- Deploy and configure Windows/macOS workstations and peripherals
- Document technical procedures and create knowledge base articles
- Provide onboarding support for new employees
- Collaborate with network and security teams on escalated issues
- Maintain inventory of IT assets and software licenses
Qualifications
- 2+ years of experience in corporate IT support or help desk roles
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory and Group Policy
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Bachelor's degree in IT or related field preferred