Job Description
Join our dynamic team immediately! TechSolutions Inc. seeks a Help Desk Support Specialist to provide exceptional technical assistance to our Louisville-based clients. This urgent opening requires a proactive problem-solver with a passion for customer satisfaction. Enjoy flexible hours and competitive compensation while advancing your IT career in Kentucky's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain accurate incident logs
- Collaborate with IT teams on network and security initiatives
- Train end-users on system best practices and security protocols
Qualifications
- 2+ years of help desk or tier-1 technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS (10/11), Microsoft 365, and VPN technologies
- Strong troubleshooting skills with network connectivity issues
- Excellent verbal/written communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible hours including evenings/weekends as needed