Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals for entry-level Help Desk Support positions in Louisville, KY. No prior experience required – we provide industry-leading certification training while you earn. Join our dynamic team where technology meets opportunity, and gain hands-on experience with cutting-edge systems while building a foundation for long-term growth in the IT sector.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including OS troubleshooting and application support
- Document incidents, solutions, and asset configurations in ticketing systems
- Collaborate with senior engineers to escalate complex technical problems
- Conduct user training on company software and security protocols
- Monitor system health and perform routine maintenance tasks
- Adhere to ITIL best practices for service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS environments
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- CompTIA A+ certification desired (training provided)
- Valid driver's license for occasional site visits