Job Description
Join Memphis Tech Solutions immediately as our new Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional IT support across our growing organization. This urgent opening offers a direct path to join our dynamic IT team with full benefits package and growth opportunities. If you're passionate about technology and thrive in fast-paced environments, apply today to start your career transformation!
As the first point of contact for technical assistance, you'll empower colleagues through timely resolution of hardware/software challenges while maintaining our cutting-edge digital infrastructure. Enjoy a collaborative environment where your expertise makes immediate impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Diagnose and resolve system malfunctions, including OS errors, application conflicts, and connectivity problems
- Install, configure, and maintain computer systems, peripherals, and enterprise software
- Create and maintain detailed technical documentation and support tickets
- Assist with cybersecurity protocols and data protection measures
- Train users on new technologies and best practices
- Collaborate with IT team to escalate complex issues and implement solutions
Qualifications
- High school diploma or equivalent; associate's degree in IT or related field preferred
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible hours including occasional weekends
- Valid driver's license required for occasional on-site support