Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Detroit! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This is your chance to launch or advance your career in IT with a forward-thinking company committed to innovation and employee growth. Start immediately and make an impact!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve desktop/laptop problems, OS issues, and peripheral malfunctions
- Manage service tickets using ITSM tools (ServiceNow/Jira) with SLA adherence
- Document incidents, resolutions, and knowledge base articles for team reference
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT systems and security protocols
- Assist with onboarding/offboarding processes and asset management
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS troubleshooting and Active Directory
- Experience with ticketing systems and remote support tools
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with customer service focus
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license (for occasional on-site support)