Job Description
Join TechNova Solutions as an IT Support Trainee and accelerate your career in one of America's fastest-growing tech hubs! Our premium training program offers hands-on experience with cutting-edge infrastructure, cloud technologies, and enterprise systems. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. This is your gateway to becoming a certified IT professional with industry-recognized certifications included. Located in sunny St. Petersburg, FL, we combine professional growth with an exceptional quality of life.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/Linux operating systems
- Manage helpdesk tickets with SLA adherence and customer satisfaction focus
- Document procedures and create knowledge base articles
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in 6-week intensive training program covering Azure fundamentals
Qualifications
- Associate's degree in IT or related field OR 1+ years relevant experience
- CompTIA A+ certification preferred (training provided if not certified)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Proficiency with Microsoft Office 365 and Google Workspace
- Ability to lift 25 lbs and work flexible hours including occasional weekends