Job Description
Join TechGrowth Solutions Inc. as a High-Paying IT Support Trainee in sunny San Diego! We're offering a premium entry-level position with industry-leading compensation and accelerated career growth. Our 6-month intensive training program combines hands-on experience with cutting-edge technologies, mentorship from senior engineers, and direct placement into full-time roles.
Enjoy competitive benefits including health insurance, stock options, and flexible work arrangements. Work in our modern downtown office with stunning bay views and collaborate with a team passionate about innovation. No prior experience required – we invest in raw talent with drive and technical aptitude.
San Diego's thriving tech scene meets your career aspirations here. Apply today to transform your future in IT!
Responsibilities
- Master enterprise-level hardware/software troubleshooting including Windows, macOS, and Linux systems
- Implement network security protocols and maintain compliance with industry standards
- Provide Tier 1/2 support for 500+ employees using ticketing systems like Jira and ServiceNow
- Deploy and manage cloud infrastructure solutions including AWS and Azure fundamentals
- Document technical processes and create knowledge base articles for team scalability
- Collaborate with cross-functional teams on system upgrades and disaster recovery drills
- Participate in 40 hours/month of vendor-certified training (CompTIA, Cisco)
Qualifications
- High school diploma or equivalent (Bachelor's preferred in CS/IT)
- CompTIA A+ or Network+ certification (or commitment to obtain within 90 days)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office 365 and virtualization platforms
- Ability to lift 30lbs and work flexible hours including occasional on-call duties
- Valid California driver's license for occasional site visits