Job Description
Join TechAdvance Solutions' elite IT Support Trainee program and accelerate your career in one of California's fastest-growing tech hubs! This premium role offers competitive compensation, mentorship from industry veterans, and a direct pathway to senior positions. Our Riverside campus provides cutting-edge resources and collaborative environments where you'll master enterprise systems while solving real-world challenges. Enjoy comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. This is your chance to transform your passion for technology into a high-impact career.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Mac/Linux environments
- Implement cybersecurity protocols and maintain network infrastructure
- Provide Tier 1 support via phone, chat, and ticketing systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system integrations
- Train end-users on new software deployments and best practices
- Monitor system performance using enterprise monitoring tools
Qualifications
- Associate's degree in IT or equivalent experience (CompTIA A+ preferred)
- Strong analytical and problem-solving abilities
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties
- Proficiency in Microsoft Office 365 and cloud platforms (AWS/Azure)
- Valid driver's license and reliable transportation