Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in St. Louis! We're seeking a tech-savvy professional to deliver exceptional customer service and technical support to our clients. Enjoy the flexibility of remote work while making a tangible impact in a fast-paced IT environment. You'll be the first point of contact to resolve hardware/software issues, ensuring seamless operations across our organization. If you're passionate about problem-solving and thrive in collaborative settings, apply today to become part of our innovative team!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve Windows/macOS, network connectivity, and application problems
- Document all support cases using ticketing systems (Jira/ServiceNow)
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct remote device setups, configurations, and security patches
- Train users on best practices for data security and system usage
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS, Active Directory, and network fundamentals
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written/verbal communication and customer service abilities
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office space required