Job Description
Join InnovateTech Solutions as an IT Support Trainee and kickstart your career in one of Madison's most sought-after tech roles! We're seeking ambitious individuals with a passion for technology to join our dynamic team. With competitive compensation and comprehensive training, you'll gain hands-on experience in enterprise-level IT infrastructure, cybersecurity protocols, and cutting-edge cloud technologies. Our 6-month intensive program combines mentorship, certification pathways, and real-world project exposure to accelerate your professional growth. Enjoy a modern work environment with flexible scheduling, wellness benefits, and opportunities for rapid advancement into specialized IT roles.
Responsibilities
- Provide tier-1 technical support for 500+ employees via ticketing systems, remote assistance, and on-site troubleshooting
- Deploy, configure, and maintain desktop/laptop hardware, operating systems, and enterprise software suites
- Implement cybersecurity best practices including endpoint protection, patch management, and access controls
- Document technical procedures, knowledge base articles, and network topology diagrams
- Collaborate with senior engineers on cloud migration projects and infrastructure upgrades
- Participate in after-hours on-call rotation for critical system incidents
- Complete vendor-specific training for Cisco, Microsoft, and AWS certifications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency with Windows/macOS administration and Active Directory
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service aptitude
- Willingness to obtain relevant certifications within 12 months
- Valid Wisconsin driver's license for occasional off-site support