Job Description
Launch your IT career with no prior experience required! TechSolutions Inc. is seeking motivated Help Desk Support Specialists to join our growing team in Bakersfield, CA. We provide comprehensive training and mentorship to help you succeed in this dynamic role. If you're passionate about technology and enjoy helping others, this is your opportunity to grow professionally while making a real impact on our organization.
What We Offer:
- Full-time position with competitive compensation and benefits
- Paid training and certification opportunities
- Clear career advancement path into IT infrastructure, security, or systems administration
- Collaborative, inclusive work environment
- Modern office with cutting-edge technology
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Troubleshoot and resolve desktop/laptop problems (Windows/macOS)
- Assist with network connectivity, printer setups, and peripheral device configurations
- Document all support tickets and solutions using ticketing systems (e.g., Jira, ServiceNow)
- Collaborate with senior IT staff on escalated issues and system improvements
- Conduct user training on basic software applications and security protocols
- Maintain inventory of IT assets and assist with deployment of new equipment
Qualifications
- No prior IT experience required - we train the right candidates!
- High school diploma or equivalent (college coursework in IT preferred)
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Basic familiarity with computer hardware/software concepts
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid California driver's license (for occasional equipment pickups)