Job Description
Join our dynamic IT team in sunny San Diego and enjoy the benefits of weekly pay! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients. This full-time role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills shine. If you thrive in fast-paced settings and love turning technical challenges into seamless solutions, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions and resolutions in IT service management tools
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and network troubleshooting
- Strong customer service skills with ability to communicate technical concepts clearly
- CompTIA A+ or equivalent certification preferred
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends
- Valid California driver's license (for on-site support)