Job Description
Join our elite IT Support Trainee program and launch your career in technology! We're seeking motivated individuals to receive world-class training while earning a competitive salary. Our 6-month intensive program combines hands-on experience with industry certifications, preparing you for a permanent role as an IT Support Specialist. Enjoy comprehensive benefits, mentorship from senior engineers, and a clear path to career advancement in our innovative tech environment.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Participate in cybersecurity awareness initiatives
- Master cloud platforms (AWS/Azure) through structured training
- Support office IT infrastructure including VoIP systems
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits
- Pass background check and drug screening