Job Description
Join TechForce Solutions as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, tools, and software – no need to invest in your own. Our comprehensive training program combines hands-on experience with mentorship from industry experts. Learn to troubleshoot hardware/software issues, manage network systems, and deliver exceptional customer support. Perfect for recent graduates or career changers passionate about technology. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Tampa's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Install, configure, and maintain computer systems and networks
- Provide technical support to employees via phone, email, and in-person
- Document IT procedures and maintain accurate service logs
- Assist with cybersecurity protocols and system updates
- Collaborate with senior technicians on complex projects
- Participate in ongoing training sessions to develop new skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service experience or aptitude
- CompTIA A+ certification or willingness to obtain
- Valid driver's license for occasional equipment transport