Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist in the heart of San Francisco! We're seeking a tech-savvy professional to deliver exceptional user support while enjoying a competitive salary and a $5,000 sign-on bonus. As a key member of our IT team, you'll empower colleagues with seamless technical solutions in a dynamic, collaborative environment. Enjoy comprehensive benefits, growth opportunities, and the chance to work with cutting-edge technology in one of the world's most innovative cities.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 500+ employees
- Resolve tickets via phone, email, and remote desktop with 95% first-contact resolution rate
- Deploy and configure Windows/macOS systems, mobile devices, and cloud applications
- Document solutions in ServiceNow and maintain knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Conduct onboarding training for new hires on IT systems
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of enterprise-level help desk or IT support experience
- Expertise in Windows 10/11, macOS, Active Directory, and Microsoft 365
- CompTIA A+, Network+, or equivalent certification preferred
- Strong diagnostic skills with hardware, software, and connectivity issues
- Experience with ticketing systems (ServiceNow/Jira) and remote tools
- Excellent communication skills with ability to explain technical concepts clearly
- Ability to work flexible hours including occasional on-call rotations
- BS in Computer Science or related field preferred