Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges for our growing organization. Enjoy a collaborative environment with competitive benefits and opportunities for career advancement. If you're passionate about technology and helping others thrive, apply today to become an integral part of our innovation-driven workplace.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems, printer malfunctions, and application errors
- Assist with account management, password resets, and system access configurations
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with senior IT staff on escalated technical issues and system implementations
- Conduct new employee workstation setups and technology orientations
- Monitor system performance and proactively address potential technical disruptions
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent communication abilities and customer service orientation
- CompTIA A+ or similar IT certification preferred
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible hours including occasional on-call support