Job Description
Join TechSolutions Pro's award-winning IT team as a Help Desk Support Specialist in Plano, TX! Enjoy the flexibility of part-time hours while making a real impact. We're seeking tech-savvy problem-solvers who thrive in customer-facing roles. With our cutting-edge infrastructure and collaborative culture, you'll gain exposure to enterprise-level systems while maintaining work-life balance through customizable scheduling. Perfect for students, parents, or career-changers seeking flexible tech opportunities.
What We Offer:
- Premium health insurance & retirement plan
- Remote work options (3 days/week)
- Annual tech stipend
- Certification reimbursement
- Flexible scheduling (8am-6pm core hours)
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows 10, Microsoft 365, and network connectivity
- Manage service tickets in ServiceNow with <2-hour SLA adherence
- Deploy and configure new workstations using SCCM imaging
- Create and maintain technical documentation knowledge base
- Train users on security protocols and best practices
- Collaborate with vendors for hardware/software escalations
Qualifications
- 2+ years experience in help desk or desktop support
- CompTIA A+ or Microsoft 365 Certified required
- Proficiency in Active Directory, SCCM, and PowerShell
- Exceptional customer service skills with conflict resolution experience
- Ability to work independently with minimal supervision
- Flexibility to cover occasional evening/weekend shifts
- Valid Texas driver's license for occasional equipment pickups