Job Description
Launch your IT career with TechSolve Solutions! We're seeking motivated individuals with zero prior experience to join our dynamic help desk team in Jersey City. Our comprehensive training program will equip you with industry-standard technical skills while providing hands-on experience supporting enterprise systems. Enjoy a collaborative environment, growth opportunities, and competitive benefits including health insurance and retirement plans.
Perfect for recent graduates or career changers, this role offers a clear pathway to advanced IT positions. Work with cutting-edge technology in our modern downtown offices and become part of a company that invests in its people.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/Mac OS, Microsoft Office 365, and network connectivity problems
- Document support cases using ticketing systems (ServiceNow/Jira)
- Collaborate with senior technicians to resolve complex escalations
- Conduct user training on company systems and security protocols
- Assist with hardware setups including desktops, laptops, and peripherals
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- High school diploma or equivalent (college degree preferred)
- Zero prior IT experience required – we provide full training!
- Basic computer literacy with ability to learn quickly
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work flexible hours including occasional weekends
- CompTIA A+ certification training provided upon hire