Job Description
Join our award-winning IT team as a Help Desk Support Specialist! We're seeking motivated individuals in San Diego to kickstart their tech careers with our comprehensive paid training program. No prior experience required – just a passion for problem-solving and customer service. You'll gain hands-on expertise in system administration, network troubleshooting, and enterprise software while supporting Fortune 500 clients. Enjoy competitive pay, full benefits, and clear advancement paths to senior IT roles. Apply today and transform your career!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, chat, and remote access
- Diagnose and resolve network connectivity, security, and performance problems
- Document all tickets in ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex system outages
- Train end-users on new software implementations
- Monitor system health using monitoring tools like SolarWinds
- Adhere to ITIL best practices and SLA compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS/Linux operating systems
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- CompTIA A+ certification (or willingness to obtain during training)
- Valid driver's license for occasional on-site support
- Must pass background check and drug screening