Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated Part-Time IT Support Trainees to join our dynamic team in Portland, OR. This hands-on role offers unparalleled training in enterprise systems, customer service excellence, and cutting-edge IT infrastructure. Perfect for students or career changers eager to gain real-world experience in a collaborative environment. Enjoy flexible scheduling while building foundational skills in networking, security, and system administration.
Our comprehensive training program includes mentorship from senior engineers, certification prep (CompTIA A+), and exposure to cloud technologies. Join a company that invests in talent and offers clear pathways to full-time roles. Apply today to take the first step toward a rewarding tech career!
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, printers, and network connectivity
- Assist with software installations, updates, and security patch management
- Document technical procedures and create knowledge base articles
- Support endpoint device management (laptops, mobile devices, peripherals)
- Collaborate with senior IT staff on infrastructure projects
- Participate in on-call rotation for urgent after-hours issues (rotating weekends)
Qualifications
- Currently enrolled in or recent graduate of IT/Computer Science program
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving abilities and customer service mindset
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and work in server environments
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Availability for 20-25 hours/week including some weekend shifts
- Passion for technology and continuous learning