Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Saint Paul, MN. No experience necessary – we provide hands-on training in troubleshooting, system administration, and customer service. Join our innovative team and build a future-proof career in technology while supporting our clients' digital transformation.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Document service tickets using ITSM software (ServiceNow)
- Train end-users on new systems and best practices
- Collaborate with senior engineers on complex escalations
- Maintain asset inventory and security protocols
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (required)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS/Linux operating systems
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license for occasional on-site visits
- Must pass background check and drug screening