Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our dynamic Help Desk Support team in Lincoln, NE. No prior experience required – we provide hands-on training in troubleshooting, system administration, and customer service excellence. Enjoy competitive benefits, growth opportunities, and a collaborative work environment while serving as the first point of contact for our clients' technical needs.
Responsibilities
- Provide exceptional technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues efficiently
- Document support tickets and maintain accurate records
- Collaborate with IT teams on complex system escalations
- Train end-users on new technologies and processes
- Monitor system performance and proactively address vulnerabilities
- Contribute to knowledge base articles and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic familiarity with Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional on-site support)
- Pass background check and drug screening